Get in Touch With Us

Got a question about something you read on mrkzgulf.com, spotted an error, or want to flag an issue with a casino we cover? This page explains how to reach us and what you can expect once you do.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and try to reply within a couple of working days. There is no live chat or phone line on this site — everything goes through email so nothing gets lost.

Please write to us at [email protected]. If you can, tell us straight away what your message is about — a factual correction, a general question, or something else — so we can get it to the right person without back-and-forth.

What This Site Does and Doesn't Cover

Online Casinos Egypt compares offshore online casinos that accept players from Egypt, ranking them on withdrawal speed, EGP and crypto banking, and whether welcome bonus terms are realistic to clear. We are an independent comparison resource, not a casino operator, and we do not process deposits, withdrawals or account verification for any brand listed. If your enquiry is about a specific transaction, a blocked payment, or a locked account, you will need to contact that casino's own support team directly — we cannot intervene in individual disputes.

It is also worth being upfront about something we say throughout the site: no online casino or online betting licence exists in Egypt, and there is no Egyptian regulator that licenses, supervises or registers online gambling operators. Any offshore casino we cover typically holds licensing from bodies such as the Curaçao Gaming Authority or the Government of Anjouan, not from anything issued locally. That means if a dispute arises with an offshore operator, Egyptian consumer protection law generally will not apply, and resolution depends on the operator's own complaints process or the licensing body that issued their certificate. We explain this in more detail on the relevant comparison pages, but it is worth repeating here for anyone writing in with a complaint about a specific site.

Reasons Readers Get in Touch

• Factual corrections — If a minimum deposit figure, wagering term, or payment method we've listed looks out of date or wrong, tell us. We rely on reader reports as much as our own checks to keep pages accurate.
• General questions — Unsure what a term like effective wagering or max cashout cap means in practice, or how a specific comparison table was put together? Ask and we'll explain in plain language.
• Content suggestions — If there's a payment method, a region-specific issue, or a topic around casino comparisons in Egypt that we haven't covered, we're happy to hear it.
• Site feedback — Anything that made the site harder to use on mobile, confusing to navigate, or unclear in its wording.
• Responsible gambling concerns — If you, or someone you know, is struggling with gambling and needs support, please say so in your message. We will point you towards appropriate help, and you can also reach the General Secretariat of Mental Health and Addiction Treatment hotline on 16328, which operates 24 hours and covers severe psychological distress, though it is not a dedicated gambling helpline, since no National Responsible Gambling Programme equivalent currently exists in Egypt.

What Happens After You Write to Us

Every message is read by a person, not filtered through an automated response. We aim to reply within two working days, though corrections and factual queries are usually prioritised over general feedback. If your message needs input from more than one person on the team, it may take a little longer — we will still follow up.

Before You Write In

A few things worth checking first, since they cover the questions we get most often:

• Minimum deposits, wagering requirements and payout timings vary by casino and by payment method — EGP bank transfers, InstaPay, mobile wallets like Vodafone Cash, and cryptocurrency deposits are not treated the same way by every operator, so check the specific casino's own terms alongside our comparison notes.
• Know-your-customer verification is standard practice at offshore casinos and will delay a first withdrawal regardless of the payout speed advertised — this is not something we can speed up on a reader's behalf.
• We do not offer tax guidance. Any general comment we make about winnings and tax on our other pages is not tax advice, and you should check your own position with a qualified professional if it applies to you.

If you are researching alternatives outside Egypt-facing sites, our page on trusted non-GamStop casinos in the United Kingdom covers a different market with its own rules — it is not aimed at Egyptian readers, but some ask about it, so we link it here for that reason.

Our Commitment to Accuracy

We keep our comparisons current and factual, and reader corrections are part of how we do that. If something published here affected your decision-making — for better or worse — we want to know. Messages that help us fix or clarify a page get read carefully, and we're glad you took the time to send one.

This site is intended for adults aged 18 and over. Gambling carries risk, and nothing here should be read as a way to guarantee winnings or generate income.